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Artificial intelligence and robotic process automation

Artificial intelligence and robotic process automation

Artificial Intelligence (AI) and another technology Robotic Process Automation (RPA) are popular technologies that promise to revolutionize organizations that are struggling and striving for digital transformation. Both combined AI and RPA result in Intelligent Automation that helps to empower rapid and quick end-to-end business process and a lot more stuff.

AI has been around since the 1960s. AI is nothing but computers performing tasks that require basic human intelligence for accomplishment. AI has transformed the lives of many people providing them with solutions that aided in better and easier living.

Automating Tasks

RPA is not a physical robot. It’s a software bot that can automate mundane and repetitive tasks by eliminating human errors and increasing efficiency and productivity a notch higher. RPA bots can automate rule-based tasks, like filling in the forms, scraping web browsers, extraction of data from docs, and much more. RPA can help businesses in a wide arena of fields like financial services, insurance, healthcare, human resource, data entry, customer care, accounting and more.

Bots are great for businesses looking for:

  • Security – Foolproof protection
  • Ease of use – No programming required or no expert help needed
  • Scalability – Can undertake the increased workload
  • Non-disruptive – Doesn’t require major changes
  • Flexibility – Can adapt to other needs
  • User-friendliness – Easy to operate
  • Centralization – Can be controlled for one central location

So, what’s RPA?

Software bots that can automate repetitive business tasks are the RPA. The bot acts as a virtual assistant and can work on uncomplicated tasks. Unlike your human employee, the bot doesn’t get bored doing repetitive tasks and works with utmost efficiency as instructed.

How can RPA help your organization?

  • Accuracy – Minimizing human errors
  • Reliability – Work 24×7 without delays
  • Speed – With improved efficiency bots can complete tasks 5 times faster
  • Compliance – Follow rules precisely and creates audit trails
  • Improved Employee Morale – Employees get precious time to focus on productivity and not processing.

Artificial Intelligence

AI is the simulation of the human intelligence process done by computer systems. This process includes reasoning, learning and self-correction. The machine can reason out by using the set of rules and data embedded and reach a conclusion. The machine can learn by acquiring new information and also using the input data. The machine can lastly, self-correct itself by learning from the successes and failures. The most popular AI applications are machine vision, image recognition, chatbots, speech recognition, sentiment analysis and many more.

AI has the ability to replace human labour and automate end-to-end tasks. RPA on the other hand works in conjunction with humans to automate repetitive tasks. AI can use unstructured inputs and based on that develop its own logic. RPA on the other hand uses only structured logic and inputs to get the work done. The combination of RPA and AI can create a fully empowered autonomous process, also known as Intelligent Automation.

Applications of AI and RPA

Both these technologies are fully different from one another. RPA is extremely efficient and does only what it is instructed to do. While on the other hand, the AI can teach itself to get the task done. RPA falls short as it can only automate rule-based tasks. With AI, RPA can bridge the gap and get the work fully automated and done.

AI is the computer’s ability to mimic human intelligence, whether it’s solving a problem, debating or recognizing an image. RPA follows a specific set of rules and its algorithm helps to automate the task. AI is focused on doing human-level work that requires logical thinking. RPA is a software bot aimed at reducing human efforts, like payroll processing, data transfers, forms processing and so on. AI is a step ahead as with AI the system can filter out poorly formatted forms and other unsuitable documents that can’t be accepted.

AI + RPA = The Ultimate Combination

These two technologies can come together and form a robust combination known as Intelligent Automation (IA). This automation can automate frontend and backend processes and orchestra the work across the human-bot workforce teams.

Reasons why you need to opt for AI+RPA = IA with you:

  • Higher productivity
  • Eliminate human errors
  • Improve data management
  • Utilize human labour for more productive tasks and not processing work
  • Save overhead costs
  • Get complete process transparency 


Artificial Intelligence has the capability to make RPA smarter, faster, better and more efficient. A combination of the two results in the birth of Intelligent Automation which can take your business to newer heights of success.


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